FAQS
RETAIL
HOW DO I PURCHASE ITEMS WITH YOU?
You can purchase through the site or directly with Momstera. If you would like to purchase directly with Momstera, please message directly to purchase via Instagram or email.
WHAT IS YOUR RETURN POLICY?
Careful attention and time is invested in choosing and caring for all the plants that are sold through the Lounge. With that said, all sales are final. If there are specific questions regarding the quality of the plant or any needs for plant care, please message me within 4 days from plant purchase to discuss concerns.
WHEN DO YOU RESTOCK?
My family is my first priority so I do not have a set day weekly. Please FOLLOW ME on Instagram for all restock updates.
CAN I DO A LOCAL PICK UP?
Local pick up is in Campbell, CA at the Momstera Lounge, 428 E. Campbell Ave, Campbell CA 95008
DO YOU SHIP ORDERS?
Shipping service is available within the United States. Rates are based on United Postal Service rates. I do ship once a week so please message me if you are looking to receive your package sooner. Plants that are shipped are up to 8". Unfortunately, I can not ship anything bigger. All non plant items are all shippable.
DO YOU OFFER DELIVERY SERVICES?
Personal deliveries can be arranged but will be on a case by case basis. Please message to inquire about rates and availability
WHAT TYPE OF PAYMENTS DO YOU ACCEPT?
Currently I accept Credit Card, Venmo, Cash, Apple Pay, Zelle and/or PayPal
HOW CAN I HOST A PRIVATE EVENT AT THE LOUNGE?
Our space is perfect for a private intimate event and we would love to host you. Please message Momstera directly to schedule and plan your next event
HOSTING CORPORATE OR PRIVATE EXPERIENCES
CAN MOMSTERA COME TO OUR WORKPLACE ?
Yes. Momstera Lounge offers on-site service experiences for corporate offices, employee appreciation events, wellness days, team building activities and company celebrations.
WHAT TYPES OF SERVICES DO YOU OFFER?
We provide intentional and grounding hands-on experiences that encourage creativity, relaxation, and connection . Experiences can be customized to fit your team's interests and event goals.
WHO ARE CORPORATE EXPERIENCES FOR?
Our experiences are ideal for businesses, nonprofits, and organizations seeking engaging team-building activities, employee wellness, or employee appreciation events.
HOW MANY PEOPLE CAN PARTICIPATE?
We accommodate both small teams and larger groups. Let us know your expected attendance, and we’ll recommend the best experience for your event.
CAN THE EXPERIENCE BE CUSTOMIZED?
Yes! We can customize the experience to fit your team's goals, preferences, and schedule.
HOW LONG ARE THE EXPERIENCES?
Most experiences range from 1-2 hours, but we can tailor the duration to your schedule.
DO YOU PROVIDE ALL THE MATERIALS
Yes. We bring everything needed so your team can simply arrive and enjoy the experience.
WHERE DO YOU TRAVEL?
We travel to corporate offices and event venues throughout the Bay Area. Contact us to confirm availability for your location.
HOW MUCH DOES IT COST?
Every event is unique so pricing varies based on your needs, guest count, and selected experience. We work with a variety of budgets and are happy to create a customized package that fits your vision. Contact us for a personalized quote.
HOW DO WE BOOK MOMSTERA LOUNGE FOR AN EXPERIENCE?
Booking is easy! Visit our Book Experience page to submit your request, or contact us directly via email. We’ll discuss your event, answer any questions, and help choose the perfect experience.